Warranty | Return
In order to return products to The CopperSmith a Return Goods Authorization (RGA) number must be obtained. Please fill out the following form to request a warranty service or return. Please do not ship or return any products until you are notified by The CopperSmith to do so. Below are the warranty and return policies. Please read below to ensure eligibility before submitting a request.
Damaged Goods, Returns, and Exchanges
All light fixtures and accessories should be inspected for damage, defects, or discrepancies within forty-eight (48) hours of receipt. Products will not be accepted for return, repair, or replacement without first obtaining a Return Goods Authorization (RGA) number. The CopperSmith will pay return shipping charges for any defective goods. Ensure all returned goods are properly packaged prior to shipment. Returned goods that are received defective or damaged due to improper packing will not be accepted for exchange or credit. Returns must be in resalable condition. New, unused, undamaged, and fully operational standard stock goods may be returned for credit only with prior written authorization and will be subject to a minimum handling of 25% of invoice plus freight. Items must have shipped from The CopperSmith no more than thirty (30) days prior to the RGA request. Products must be properly packaged, uninstalled, and returned to The CopperSmith undamaged and in sellable condition. Customer shall be responsible for return freight charges. Non-standard custom products, used products, and clearance / sale products (e.g. custom turtle light adapters, custom finishes, custom mounts, custom lanterns, etc.) are not returnable.
Manufacturer Limited Warranty (As of 11/20/2017)
All fixtures and products manufactured by The CopperSmith come with a Limited Lifetime Warranty. Damages incurred in transit, from handling, from improper installation, misuse, normal wear and tear, or lack of maintenance is excluded or implied warranties, including any warranty of merchantability or fitness of a particular purpose. The sole and exclusive remedy for the breach of the warranty shall be the replacement of the product or a credit at the discretion of the The CopperSmith. Under no circumstances shall The CopperSmith be liable for incidental, special or consequential damages or loss. The Coppersmith is not responsible for installation or removal of The CopperSmith products. End-User must send original product back to the original distributor where The CopperSmith products were purchased.
Cage & Valve Warranty
All lantern cages and valves come with a lifetime warranty against manufacturer defects. Warranty is subject to nullification due to improper installation or external damage, such as, objects hitting lantern, extreme weather, handling of lantern during installation etc... This guarantee only covers repair or replacement at our facility of the defective part(s) and excludes any responsibility for labor or shipping costs. If you experience problems with your lantern please visit The Coppersmith website and fill out the Warranty/Return Request form or speak to the place of purchase to follow steps to complete claim. You will need purchase information to complete. See Website Warranty/Return Request tab to see information required.
Light Clusters, LED Flame Module (Weiyan) and Sockets
Light clusters and sockets are warrantied for five (5) years.
120 Volt LED Weiyan Light Module will be warrantied for (1) years.
12 Volt LED Weiyan Light Module will be warrantied for (1) year.
Battery powered LED Weiyan Module will be warrantied (90) days.
Glass Panels are warrantied for one (1) year from the time of purchase. The CopperSmith only allows one glass breakage claim per lantern after purchase.
GTPL (Path Light) and GBOT12V & GBOTBM (Torch) Glass is warrantied for shipment damage from The Coppersmith to Vendor only.
Steel Mountings and Accessories
All Steel mountings and Accessory Items are warrantied for one (1) year against rust and a five (5) years against structural defects in a Non-Coastal Environment. (Coastal Environment includes any area within five (5) miles of a body of salt water.)
Aluminum Accessory and Mounting Plate Warranty
Aluminum mounting and accessories are warrantied for five (5) years against rust and ten (10) years against structural defects in all environments.
Electronic ignition systems are warrantied for (1) year from manufacturer’s invoice date. Warranty is subject to nullification due to improper installation. Improper installation includes not installing supplied regulator and fittings for each Lantern.
Custom Finish Warranty
All Custom Finishes, Black Powder Coat, Graphite, and Nickel Finishes carry a (1) year warranty from manufacturer's invoice date.
If approved, you will receive an email confirmation and RGA within twenty-four (24) hours of submitting a request. Always refer to this number when calling or emailing The CopperSmith for information. Email is preferred.
IF YOU DO NOT RECEIVE THIS CONFIRMATION WITHIN TWENTY-FOUR (24) HOURS, PLEASE RESUBMIT THE FORM AND CONTACT THE COPPERSMITH TOLL FREE AT (866) 249-1918.